Reveal the intent and context surrounding every trade
eflow’s eComms Surveillance technology monitors and archives digital messages across your business. From automated data archiving and reporting tools, through to fully integrated, AI-powered trade and eComms surveillance, eflow’s multi-channel monitoring solutions provide a depth and breadth of regulatory governance that is simply unmatched.
eComms surveillance is the monitoring of employees' electronic communications, including email, chat, Microsoft Teams, Bloomberg and WhatsApp, iMessage, SMS, LINE, Telegram, Signal & WeChat, to detect market abuse, misconduct and recordkeeping breaches. Regulators including the FCA, SEC and FINRA expect firms to capture and review these messages. eflow's eComms Surveillance archives every channel in one place and links messages to trading activity, so analysts see the intent behind a suspicious trade.
eflow’s multi-channel monitoring system generates a comprehensive view of these messages, identifies potentially suspicious behaviour, and enables firms to make informed, data-led decisions.
Select what you need, with none of the expensive functionality that you don’t - from simple message archiving to fully integrated eComms and trade surveillance.
Archive communications in line with regulatory expectations, without breaking your budget – pay only for the eComms monitoring functionality you need.
Use AI-powered machine learning to identify the suspicious, coercive or threatening messages that your team need to focus on.
Generate context-rich insights from communications data to understand the patterns and behaviour that surround suspicious trades and market manipulation.
Create one source of the truth for all off-channel communications while saving time, money and effort.
Benefit from regular functionality upgrades, new feature releases, and software that scales with you - not legacy tech that leaves you trying to catch up.
Book an interactive demo to see how we can help you to manage your regulatory challenges in a more robust, streamlined and efficient way.
eComms Archive
An essential regulatory tool that enables financial firms to satisfy their core regulatory requirements relating to eComms recordkeeping. eComms Archive uses a simple and intuitive user interface to archive, search and extract digital records and demonstrate regulatory compliance with global standards.
eComms Focus
A standalone surveillance tool that utilises sophisticated natural language processing algorithms powered by machine learning to analyse various communications channels and identify potentially suspicious messages.
eComms Integrate
A holistic surveillance system that methodically sifts through the complexities of communications and trade data to associate messages with relevant trades when testing for market abuse and market manipulation.
Choose from a range of options based on your precise needs – from basic message archiving to fully integrated trade and eComms surveillance.
Digitally link suspicious communications to high-risk trade activity for further investigation with added context.
Detect if an individual’s messages are threatening or coercive through the platform’s ‘sentiment analysis’ and machine learning capabilities.
Ingest and capture data from multiple digital sources, including email, instant chat, voice, voice to text and other off-channel platforms.
Record and archive all electronic communications for internal investigation, audit purposes and external reporting.
Enjoy the peace of mind that comes with direct access to eflow's team of onboarding specialists, customer success managers and technical experts.
Across the globe, financial regulators are increasingly focusing on how compliance teams manage the risk of communications across electronic platforms. In the last five years, $3.24 billion in enforcement penalties have been handed out to firms for failures relating to monitoring electronic communications.
eflow’s communications monitoring technology is engineered to meet this specific challenge. Choose from a menu of modular tools, all of which have been designed to meet specific regulatory objectives. From automated data archiving and reporting solutions, through to fully integrated, AI-powered trade and eComms surveillance, eflow’s technology provides a depth and breadth of regulatory governance that is simply unmatched.
eflow eComms Surveillance archives and monitors digital communications across a firm’s various channels. It ranges from regulator-ready message archiving to AI-powered communications surveillance that flags suspicious, coercive or threatening messages, and can link communications to trade data to support the investigation of potential market abuse. More than 140 financial institutions use eflow's regulatory technology.
eComms Archive meets core record-keeping requirements, letting firms archive, search and extract communications. eComms Focus adds standalone surveillance, using machine-learning and natural language processing to flag potentially suspicious messages. eComms Integrate links messages with relevant trades to test for market abuse and manipulation. Firms pay only for the modules they need.
eflow ingests email, instant chat, voice, voice-to-text and other off-channel platforms through one integrated system. This includes Microsoft Teams, Bloomberg, WhatsApp, iMessage, WeChat, Signal, Telegram and LINE. Its universal channel handling means new channels can be added as a firm's communications evolve.
eflow’s eComms Surveillance supports communications record-keeping and monitoring obligations such as MiFID II and the FCA's recording rules (COBS 11.8), UK and EU MAR surveillance requirements, and SEC and CFTC recordkeeping rules for off-channel communications. Archiving is designed to meet regulatory expectations and produce regulator-ready audit trails.
eflow uses machine learning and natural language processing to analyse structured and unstructured messages. Sentiment analysis detects threatening or coercive language, while behavioural and linguistic models learn from data trends to highlight the messages compliance teams should review first. The eflow Global Lexicon Service improves the accuracy of keyword-based detection.
The eflow Global Lexicon Service is a dynamic library of terms, phrases and jargon that is used to identify suspicious communications more accurately.
Yes. eflow eComms Integrate associates messages with relevant trades from eflow’s Trade Surveillance system, so investigators can see the communications surrounding a suspicious trade. This context helps reveal intent behind potential insider dealing or market manipulation and supports better-evidenced investigation decisions.
eflow archives communications in line with regulatory record-keeping periods, such as five years under MiFID II, extendable to seven at the regulator's request. Records can be searched and extracted for internal investigations, audits and regulator requests, with a full audit trail.
Regulators view unmonitored messaging apps as a major conduct risk. In the last five years, firms have paid $3.24 billion in enforcement penalties for failures to monitor electronic communications (source: eflow Global Trends in Trade Surveillance and Market Abuse 2026). Monitoring channels used for business interactions is now a baseline regulatory expectation.
eflow serves financial institutions including brokers, CFD and trading platforms, asset and wealth managers, hedge funds, proprietary trading firms and investment banks. More than 140 financial institutions use eflow's regulatory technology, including Plus500, RBC Brewin Dolphin, Finalto, Mirae Asset Securities and Tradeview Markets.
eflow eComms Surveillance takes firms beyond storage and keyword search, from archiving to AI-assisted surveillance to linking messages with trades, all on one platform. It runs on the same PATH AI platform as eflow Trade Surveillance, Best Execution and Transaction Reporting, so firms can start with archiving and add surveillance later without a new implementation. Each client also has a dedicated account manager, backed by more than 20 years of regulatory expertise.
eflow is certified to ISO/IEC 27001:2022, the international standard for information security management systems (ISMS) and has also completed a SOC 2 [Type II] examination, conducted by an independent auditor. eflow client data is hosted on AWS Dublin (Ireland) and AWS US East (N. Virginia). Other AWS regions are available on request.
