Eflow’s support structure provides clients with access to a full range of business and system knowledge to ensure that they main gain maximum efficiency and functionality from their eflow solution. eflow operates a service desk that acts as the first point of contact, thus funnelling to eflow's knowledge base and a responsive, adaptive resource for clients to resolve issues.
The PATH platform enables licensees to build their own data aggregation, work flow, data warehouse and transaction hub using the PATH toolkit. The resulting solution is known within eflow and by its clients as a model. One such model is TZ which was built by eflow to provide Best Execution, Trade Surveillance and Transaction Reporting.
eflow Service Desk
Eflow, whilst well structured, is also very flexible. Change requests are rarely charged for and are included in the platform as quickly as the resourcing allows. Eflow works on the premise that the clients understand their needs the best and therefore provides each request to change as a further enhancement to the platform or the model.